SMS Terms & Conditions

Holstein Inc. DBA “Zerva” · New York · Last updated September 22, 2026

Who sends these messages. Zerva is the sender. This program covers messages from Zerva to its own customers: the owners, managers and staff of businesses that subscribe to Zerva software. It does not cover messages to those businesses’ guests. A Zerva customer that texts its own guests is registered with the mobile carriers under its own business name and sends under its own brand, not this one.

1. Program description

Zerva makes waitlist, appointment and reservation software for local businesses. When you subscribe to Zerva and give us your mobile number, we send you text messages about your own Zerva account: reminders to finish the setup form, notice that your account is live, and replies to support requests you send us. This is not a marketing program; no promotional or advertising messages are sent through it.

2. How you opt in

You are added only when you enter your mobile number on Zerva’s sign-up form at signup.getzerva.com and check the consent box yourself. The box is unchecked by default. Consent is not a condition of purchase, and you can subscribe to and use Zerva without it. The exact disclosure shown to you is reproduced on our SMS opt-in page.

3. Sample messages

Confirmation, sent immediately after opt-inZerva: You’re signed up for setup reminders and support replies from Zerva. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Setup reminderZerva: Your setup form isn’t finished yet. It takes about 10 minutes and saves as you go: https://signup.getzerva.com/setup.html?s=cs_live_a1b2c3 Reply STOP to opt out.

Account is liveZerva: Your account is live. Sign in at https://admin.getzerva.com and your staff guide is in your email. Reply STOP to opt out.

Support replyZerva: Following up on your support request — your floor plan is updated and live. Reply here if anything still looks wrong. Reply STOP to opt out.

4. Cancellation (opt-out)

You can cancel at any time. Text STOP — or STOPALL, UNSUBSCRIBE, END or QUIT — to the number the messages came from. After you send the message “STOP” to us, we will send you a message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, reply START or check the consent box again, and we will start sending messages to you again.

5. Help and support

If you are experiencing issues with the messaging program, reply with the keyword HELP or INFO for assistance, or email inquiries@getzerva.com.

6. Message frequency

Message frequency varies and depends on your own account activity. Most customers receive a handful of messages while their account is being set up, then only replies to support requests they start.

7. Fees

Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, it is best to contact your wireless provider. Zerva charges nothing for participating.

8. Interruption

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device, and we cannot guarantee that every message arrives.

9. Eligibility

You must be the account holder of the mobile number you provide, or have the account holder’s permission, and be old enough to consent under the law where you live.

10. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our SMS Privacy Policy for details.

11. Changes

We may update these terms; the current version is always posted at this address, with the date shown above.

12. Contact

Holstein Inc. DBA Zerva · New York · inquiries@getzerva.com · getzerva.com